Visitor Experience Officer
Lulworth Estate is home to some of the UK’s most iconic natural and historic landmarks, including Durdle Door, Lulworth Cove, and Lulworth Castle. Welcoming over one million visitors annually, the Estate offers a unique blend of natural beauty, rich heritage, and unforgettable experiences.
The Opportunity
We’re seeking a Visitor Experience Officer to play a central role in delivering an exceptional, memorable experience for every guest. This role blends frontline visitor engagement with creative marketing support, ensuring that our story, values, and conservation mission are communicated consistently and compellingly. The postholder will also participate in the Duty Manager rota at Lulworth Cove, supporting the safe and smooth running of daily operations.
This role is varied and hands‑on and you’ll be a visible, approachable presence on site, helping visitors feel informed, safe, and inspired throughout their visit. Your understanding of what visitors need, enjoy, and respond to will help shape how the Estate communicates and evolves its offer.
About You
· A passion for providing excellent customer service and ensuring an outstanding visitor experience.
· A good understanding of site safety protocols, with the ability to follow and enforce safety measures.
· Marketing and communications experience including digital marketing, planning, scheduling and implementation.
· Strong verbal communication skills with the ability to engage visitors in a friendly, approachable manner.
· Able to work independently and as part of a team contributing to a collaborative, positive working environment.
· Good physical stamina and strength due to the role involving a variety of outdoor tasks.
· Flexible and adaptable with willingness to perform a variety of tasks and adapt to changing conditions or priorities.
Ready to Apply?
If you’re excited by this opportunity and want to help shape unforgettable visitor experiences at Lulworth Estate, we’d love to hear from you. Please send your CV and a covering letter outlining your suitability for the role to recruitment@lulworth.com.
Vacancy Status: Part Time
MORESeasonal Visitor Facilities Assistant
Located along the breath-taking Jurassic coast and on the edge of the Isle of Purbeck, the Lulworth Estate is a world-renowned tourism destination and home to the iconic landmarks of Durdle Door and Lulworth Cove. We pride ourselves on offering an exceptional visitor experience whilst preserving the natural beauty and sustainability of our landscapes and wider estate.
Job Summary
Our Visitor Facilities Assistant plays a key role in creating a welcoming, positive, and enjoyable experience for everyone visiting Lulworth Cove and Durdle Door. By ensuring facilities are clean, safe, and easy to use, this role helps visitors feel comfortable and supported throughout their visit. The position is practical and hands‑on, contributing directly to smooth daily operations and high overall visitor satisfaction.
Role Purpose
You will help create a positive and memorable experience for all visitors to Lulworth Cove and Durdle Door, ensuring visitor facilities remain clean, safe, and welcoming throughout the day. You will respond promptly to issues to maintain a smooth and enjoyable visitor experience, maintaining high standards through a proactive, hands‑on approach to daily operations.
This is a part time, seasonal role working 5 days/30 hours per week on a rota basis (including weekends and Bank Holidays) between April and October 2026.
If this sounds like the role for you, apply today with your CV and covering letter to recruitment@lulworth.com.
Vacancy Status: Full Time
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