The Role:
Do you have a passion for retail and hospitality? Would you like to pursue the next step in your career and take on an exciting, varied position within a stunning location?
A unique opportunity has arisen for a customer-focused, Assistant Retail Operations Manager to join our dynamic and vibrant retail team.
This is much more than your average retail setting! Incorporating elements of both retail and hospitality, our numerous outlets (set within various locations around the estate) range from a Visitor Centre Gift Shop and Coffee Bar to the Lulworth Cove Ice Cream Parlour to Durdle Door Stores and more. No working day is ever the same at The Lulworth Estate!
The position will be based at our Visitor Centre at Lulworth Cove, however, you will be responsible, alongside the Retail Operations Manager, for the day-to-day success of the many retail outlets across the estate.
You will take a proactive, hands-on approach to the task of supporting the Retail Operations Manager to develop our customer focused team. You will have the ability to ensure customer engagement and experience is always at the forefront of each day and will have meticulous attention to detail in all aspects of retail operations.
You will be leading from the front and motivating your team to achieve the highest level of customer service. You will have a positive can-do attitude and be happy to take on a diverse range of duties at all levels.
This is a full time, permanent position with a salary between £30,000 and £35,000 per annum. Working hours are 45 hours per week over 5 days. Flexibility to meet business needs is key, therefore working at weekends and on Bank Holidays is a requirement of the role.
Please see Job Description for full details of the role, including the Person Specification.
Key Responsibilities:
- Supporting the Retail department in achieving sales targets by effectively managing the day-to-day operational aspects of our varied retail outlets, ensuring an excellent visitor experience and providing great customer service.
- Managing and motivating our Retail Sales Assistants to improve the quality of their service; ensuring sales targets are met and increasing sales and profits across all retail outlets.
- Ensuring day to day compliance with Health and Safety and Food Hygiene regulations.
- Managing floats, cash handling and operating an EPOS system till.
- Providing staff cover and assisting in any retail outlet with refunds/exchanges, taking responsibility for opening and closing procedures and ensuring all stock in retail spaces is fully replenished as and when required.
- Assisting with the recruitment, training and development of our Retail Sales Assistants, ensuring the team are well informed and able to communicate key information about product ranges and events, both within retail and across the wider estate.
- Organising outlet events and sales promotions, working alongside the Retail Operations Manager to ensure that visual merchandising and displays are maintained to the highest level.
- Assisting with inventory as well as the processing of stock deliveries, ensuring stock is correctly priced and transferred to the appropriate location and invoices processed.
- Handling customer enquiries and feedback and dealing with any complaints in a calm and professional manner, passing on information directly to the Retail Operations Manager where necessary.
Benefits:
- A competitive salary
- Employee discount across the Estate
- Free parking at Lulworth Castle, Lulworth Cove and Durdle Door
- Company Pension
- An inspiring and friendly environment in which to work, offering a wealth of experience and progression opportunities
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
To apply, please send your completed application form to recruitment@lulworth.com
We are not accepting CVs at this stage from recruitment agencies.
LMS 004 – 01 The Lulworth Estate Application Form
Please add recruitment@lulworth.com to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.
You will be asked to provide evidence of all the qualifications listed on your application form at interview.
Reference:
RT01
Status:
Full Time
Hours:
45 hours per week over 5 days
Pay:
Competitive dependent on skills, experience, knowledge and qualifications
Pay Type:
Salary
Interview Date:
TBD
Closing Date:
16/08/2024 9:00 am