Online Shop Terms & Conditions

These terms and conditions outline the rules and regulations for the use of the Lulworth Estate’s Retail website.

By accessing this website we assume you accept these terms and conditions. Do not continue to use this website if you do not agree to all of the terms and conditions stated on this page.

Our Registered office is Weld Estate A Fund, The Estate Office, Lulworth Castle BH20 5QS

Orders
Are accepted by us on the understanding that the terms and conditions have been understood and accepted by you.

Payments
Payments will only be accepted through the online payment system provided.

VAT
Where applicable, these are charged at the current rate. We reserve the right to change prices subject to a change in the rate of VAT.

Amendments
We reserve the right in the event of an item not being available to substitute with an item(s) of equal or greater value.) The cost of substituted goods and postage will be refunded if felt to be an unacceptable substitute.

Delivery / Claims
Please ensure that a full and correct address is given (with postcode) as any additional carriage costs resulting from errors will be charged. All items are insured. Claims for breakages or other damage must be emailed within 24 hours of delivery to retail@lulworth.com. All goods and packages that are subject to a claim must be kept for inspection by the carrier. Damages during carriage must be noted on the carrier delivery note, otherwise claims are invalidated.

Liability
We shall not be liable for any loss which might occur after the parcel has been signed for on delivery. Our liability, in any circumstance and whatsoever the consequences, relating to any parcel ordered is limited to the invoice value of the parcel itself.

Returns/Exchanges
You will be responsible for covering the cost of the return postage unless your order is damaged, returned items remain your responsibility until they reach us, the returns must be packaged correctly to avoid damages. Proof of postage is required.

Cancelled Orders
Customers have the no-obligation right to cancel an order within fourteen working days from the day after goods have been delivered. Customers will be entitled to a full refund of the price paid, provided that the goods are returned in the same saleable condition and the Customer will be responsible for the cost of postage to return the goods.