How will I get my tickets?
Booking confirmation will be sent to you via email, please bring the attached PDF tickets to bring with you or show them on a mobile device.
I’m a member do I still need to book?
If you are a member of English Heritage or Historic Houses Association you’ll need to book in advance for the Castle and bring your cards with you to be allowed entry.
Do I need to book to visit the Park only?
No, the pay & display car park is open from 10.30am-5pm for access to the Park, Woodland Walks and Children’s Playground. There is no need to book in advance for this.
How close to visiting can I book?
You can book online on the day of your visit if there are still time slots available.
Can I book on the phone?
Tickets can only be booked online at the moment.
How long can I stay?
You should arrive within an hour from the time shown on your ticket, once you are in you are welcome to stay as long as you like. Please be aware the Castle closes at 5pm.
Can I arrive early?
You can arrive to the park at anytime during opening hours but your ticket time is the earliest you can enter the Castle. The pay & display car park at Lulworth Castle is open from 10.30am-5pm for access to the woodland walks, parkland and children’s playground.
What is included in my ticket?
Your ticket gives you access to the Lulworth Castle including its museum and St Mary, Lulworth Castle Chapel. Please note as social distancing cannot be maintained the Tower will remain closed.
Is there a booking fee?
What if I miss my time slot?
We’ll do our best to fit you in if we can, but if we’ve reached capacity for the time slot when you arrive, you will have to wait until the next available time slot.
I’ve forgotten my booking confirmation – can I still get in?
No. You can show us your booking confirmation as a printout or on your mobile device, but without it, we won’t be able to let you in.
I’ve booked a time slot but forgotten to bring my membership card, will you let me in?
We are an associated site only so without your membership cards we will not be able to check your membership or let you in.
I’ve changed my plans, can I swap my tickets or get a refund?
Tickets are non-transferable and non-refundable.
Can you post me my booking confirmation or tickets?
No, booking confirmations are sent by email only. You can print it out or just bring it with you on your mobile device.
Can I use my phone?
Yes, our scanners can scan the barcode from your confirmation email from a mobile phone or tablet.
Why can’t I select the time slot that I want?
Time slots are offered on a first-come, first-served basis, so your chosen time slot may be fully booked. We only have a limited capacity for each time slot, and some time slots are likely to be more popular than others.
Will I get a refund if the site closes on the day I’ve booked?
If we have to close a site, we will automatically refund your tickets. You won’t need to call us to request it, but it may take up to five working days to reach your account.
I haven’t received my confirmation email
Please check that it hasn’t gone to your spam folder first. If you still can’t find it, call us on 01929 400352
I am a corporate member of English Heritage, how do I book?
Corporate Members of English Heritage are not valid at Lulworth Castle as we are an associated attraction. Only full English heritage memberships qualify for free entry.
What ticket should I get for my child?
You don’t need to pay for under-fours, but you do need to book a free ticket for them. For those aged 4 to 15, please buy ‘child’ tickets.
What is a concession?
Concession tickets are for those aged 65 and over.
Is there a student discount?
Sorry there are no student tickets.
Can I take my child’s pram in the castle?
Due to one way route we’ve introduced for the safety of our visitors and the historic nature of the building we recommend leaving prams and buggies in the tearooms as the route takes you up stairs and over uneven historic floors and through narrow doorways. Disabled access to the building has changed and is limited to the basement only at this time.
I am disabled, can I bring a helper?
Yes, you can bring a carer or companion helper for free. Please select a ‘carer companion’ ticket when you book for your companion. Please be aware there have been some changes to the visitor route and disabled entrance into the building, please look for signage when you visit.
How do I pay?
We accept Visa, Visa Debit, Mastercard and Paypal.
I have a family pass, can I use this to book tickets?
Yes select the Family Pass option when booking your tickets and remember to bring your pass with you, we wont be able to let you in without it.
How do I book an education group?
Please email firstname.lastname@example.org to arrange a school visit.
Do you have a Covid-19 Risk Assessment?
Yes – if you would like to see the Covid-19 Risk Assessment please email email@example.com.