The Role:
Are you friendly, empathetic and a great people person? Would you like to play a vital role in ensuring our visitors have a great experience in a stunning location?
We require a charismatic, proactive person to be the welcoming face and voice of our visitor centre, at the heart of beautiful Lulworth Cove.
This is a seasonal position (with the possibility of becoming a permanent position) working 5 days per week (including weekends) between 9:30am and 5:30pm. The role offers huge variety and a real opportunity to get stuck in and provide excellent service to our many visitors.
What’s in it for you? Flexibility, stability, and the chance to be part of a team that values your contributions. Whether you are balancing other commitments or seeking a role with extra earning potential, this is the perfect opportunity to make a difference and grow with us.
Are you ready to be part of a supportive team where your hard work and personality will be celebrated? Don’t wait – apply now and start your journey with The Lulworth Estate!
Key Responsibilities:
- Manning the welcome desk, greeting visitors offering tips for an enjoyable stay and for making the most of the local area.
- Being the first port of call for telephone enquiries, email enquiries and walk-in enquiries.
- Updating visitor information including maps and details of events in the local area/wider estate.
- Ensuring continuity of visitor's positive experience, maintaining cleanliness and ensuring excellent presentation of the visitor centre at all times.
- Administration tasks such as dealing with lost property and answering car parking queries.
- Liaising with and maintaining relationships with the retail and visitor experience teams.
- Managing tramper hire, handling payment transactions.
Skills, Experience and Qualifications:
- Previous customer care experience.
- Strong people skills.
- Experience with problem solving and complaints handling.
- Excellent attention to detail.
- Proficiency in MS Word, Excel and Outlook.
- The ability to juggle workload efficiently and cheerfully and to remain calm under pressure.
- Good physical strength and stamina.
- Previous experience of a receptionist or welcome desk role is desirable but not essential as full training will be given.
Benefits:
- A competitive salary and benefits package.
- Employee discount at all hospitality and retail outlets across the estate, plus free entry to Lulworth Castle.
- Free parking at our three beautiful sites, Lulworth Cove, Lulworth Castle and Durdle Door.
- A friendly and inspiring place in which to work, offering a wealth of career development opportunities.
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
To apply, please send your completed application form to recruitment@lulworth.com
We are not accepting CVs at this stage from recruitment agencies.
LMS 004 – 01 The Lulworth Estate Application Form
Please add recruitment@lulworth.com to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.
You will be asked to provide evidence of all the qualifications listed on your application form at interview.
Reference:
VS02
Status:
Seasonal
Hours:
37.5 hours per week
Pay:
£12.36
Pay Type:
Hourly
Interview Date:
TBD
Closing Date:
TBD