The Role:
This is retail but not as you know it… Join our fun, friendly and hardworking team at the heart of the Lulworth Estate!
Do you have a passion for retail? Are you looking for the next step in your career? Would you like to work at a stunning World Heritage site?
As a Retail Supervisor this is a varied and interesting role. Our retail staff play a huge part in welcoming and interacting with our many thousands of visitors throughout the year, always ensuring outstanding customer service.
Our outlets across both Lulworth Cove and Durdle Door include the Heritage Centre Gift Shop and Coffee Shop, The Dolls House Sweet Shop, Lulworth Beach Shop and Durdle Door Stores as well as our Ice cream kiosks and mobile retail units.
Applicants will be enthusiastic, have an accomplished barista background with strong communication skills and the ability to manage customer expectations efficiently. They must be flexible, focused and self-motivated, effective at time management and organisation and enjoy working as part of a team.
As a supervisor, the successful applicant will be expected to demonstrate excellent customer service and people management skills and have a passion for driving sales forward. Supporting the Retail Operations Manager, you will be leading from the front, motivating your team to maximise sales opportunities. You will have a positive, can-do attitude and be happy to take on a diverse range of tasks.
Previous experience in a busy retail or hospitality environment is essential.
This is a full time, permanent position working 37.5 hours per week over 5 days, on a rota basis. Some weekend and Bank Holiday working will be required. Having your own transport and/or the ability to reliably commute to our location is essential.
Key Responsibilities:
- Ensuring our retail units operate effectively and are open on time, ready to trade and fully stocked.
- Assisting with the management of stock control issues, ordering, purchases and stock take.
- Supporting the Retail department to improve the quality of their service; ensuring sales targets are met and increasing sales and profits across all retail outlets.
- Upskilling our Retail Sales Assistants with a focus on Barista training and add on sales.
- Supervising and motivating our Retail Sales Assistants.
- Ensuring day to day compliance with Health and Safety and Food Hygiene regulations.
- Managing floats, cash handling and operating an EPOS system till, balancing the tills and cashing up at the end of the shift.
- Providing staff cover and assisting in any retail outlet with refunds/exchanges, taking responsibility for opening and closing procedures and ensuring all stock in retail spaces is fully replenished as and when required.
- Maintain Orbis records and assist with invoicing.
Skills, Experience and Qualifications:
- Competitive salary
- Company pension
- 10% employee discount across all retail and hospitality outlets across the estate
- Free parking at Lulworth Castle, Lulworth Cove and Durdle Door
- A free weekend ticket to Camp Bestival, held in the grounds of Lulworth Castle in August 2025
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
To apply, please send your completed application form to recruitment@lulworth.com
We are not accepting CVs at this stage from recruitment agencies.
LMS 004 – 01 The Lulworth Estate Application Form
Please add recruitment@lulworth.com to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.
You will be asked to provide evidence of all the qualifications listed on your application form at interview.
Reference:
RT02
Status:
Full Time
Hours:
37.5 hours per week
Pay:
£12.80
Pay Type:
Hourly
Interview Date:
TBD
Closing Date:
31/01/2025 10:00 am