The Role:
Are you friendly, empathetic and a great people person? Would you like to play a vital role in ensuring our owners and guests experience a great holiday in a stunning location?
We require a charismatic, proactive Customer Care Assistant to be the welcoming face and voice of our beautiful and busy holiday park overlooking the Durdle Door world heritage site.
Our park has a range of privately owned holiday homes, hire fleet and pitches for touring vans and tents and is popular with a wide range of holiday makers and owners, all of whom share a love of this idyllic, unspoilt coastline and countryside.
This is a full time, permanent position, working 5 days per week, Thursday – Monday. Working hours will be 40 hours per week between March and October and 37.5 hours per week between November and February and will include weekends and Bank Holidays.
Key Responsibilities:
- Hosting and welcoming guests during check-in, offering tips for an enjoyable stay and for making the most of the local area
- Being the first port of call for telephone enquiries, email enquiries and walk-in bookings
- Getting out and about within the Park, carrying out daily checks of the touring area as well as property inspections
- Ensuring continuity of guests' positive experience of the Holiday Park from the time of their first enquiry to post-stay
- Administration tasks such as filing
- Liaising with and maintaining relationships with external contractors and suppliers
- Handling payment transactions
- Using and updating our booking program with detailed records
Skills, Experience and Qualifications:
- Previous customer care experience
- Excellent people skills
- Problem solving and complaints handling experience
- Strong attention to detail
- Proficiency in MS Word, Excel and Outlook
- Ability to juggle workload efficiently and cheerfully and to remain calm under pressure
- Good physical strength and stamina
- Previous experience of a property management or booking system is desirable but not essential
Benefits:
- A competitive salary and benefits package.
- Employee discount at all retail and hospitality outlets across the estate, plus free entry to Lulworth Castle.
- A free weekend ticket to Camp Bestival, held in the grounds of Lulworth Castle in August 2025.
- Free parking at our three fantastic sites: Lulworth Cove, Durdle Door and Lulworth Castle.
- A friendly and inspiring environment in which to work, with further training and career development opportunities.
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
To apply, please send your completed application form to recruitment@lulworth.com
We are not accepting CVs at this stage from recruitment agencies.
LMS 004 – 01 The Lulworth Estate Application Form
Please add recruitment@lulworth.com to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.
You will be asked to provide evidence of all the qualifications listed on your application form at interview.
Reference:
DD02
Status:
Full Time
Hours:
5 days per week, Thursday - Monday
Pay:
£12
Pay Type:
Hourly
Interview Date:
TBD
Closing Date:
TBD