The Role:
Home to the world-famous Durdle Door, Lulworth Cove and Lulworth Castle, Lulworth Estate is a breathtaking blend of natural beauty, rich heritage, and unforgettable experiences. As one of the UK’s most iconic destinations, we welcome over one million visitors annually to explore our landscapes, discover our stories, and connect with nature.
We are looking for a highly motivated and personable Reception Supervisor to join our friendly front of house team at Durdle Door Holiday Park.
Located on the breathtaking Jurassic Coast, this is a fantastic opportunity to lead a dynamic reception team while helping guests and owners enjoy one of England’s most iconic natural settings.
As Reception Supervisor, you will oversee the day-to-day operation of reception services across both Durdle Door Holiday Park and Lulworth Cottage Holidays. You will play a key role in delivering exceptional guest experiences, supporting your team, and ensuring smooth and efficient operations.
About You:
– Confident decision-maker with a data-led approach
– Detail-oriented with high standards
– Strong collaborator, able to work effectively across multiple teams
– Passionate about delivering excellent customer experiences
– At least 1 year’s experience in a supervisory or management role within hospitality or tourism
– A genuine passion for delivering exceptional customer experiences
– Strong leadership, organisational, and problem-solving abilities
This position offers an engaging work environment where your interpersonal skills will be valued. We welcome applicants who are enthusiastic about providing exceptional service and contributing positively to our organisation. Apply with CV and covering letter to recruitment@lulworth.com.
Key Responsibilities:
- Lead by example in delivering outstanding customer service across both business areas
- Recruit, train, and develop a high-performing reception team through ongoing support and mentorship
- Create and manage team rotas in line with seasonal demand and business needs
- Handle customer feedback and resolve issues with professionalism, confidence, and empathy
- Respond to guest reviews and feedback across platforms
- Manage team absence procedures and ensure all documentation is completed accurately
- Help drive sales of booking extras, enhancing the guest experience and increasing revenue
- Work collaboratively with the Operations Manager, Park Administrator, and General Manager on additional duties
- Travel between sites on the Estate when required
- Other duties as reasonably requested by senior management
Skills, Experience and Qualifications:
- Proven leadership experience in a supervisory or management role
- Background in hospitality, holiday parks, or hotel operations
- Excellent analytical and commercial awareness
- Strong communication and interpersonal skills
- Experience with booking systems, PMS, and digital marketing tools
- Highly organised, proactive, and solutions-focused
Benefits:
- Competitive salary and benefits package
- Employee discount at all retail and hospitality outlets across the estate, plus free entry to Lulworth Castle for you and your family
- Free parking at our three beautiful sites, Lulworth Cove, Lulworth Castle and Durdle Door
- An inspiring and friendly place in which to work, offering a wealth of experience and career development opportunities
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Please add recruitment@lulworth.com to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.
You will be asked to provide evidence of all the qualifications listed on your application form at interview.
Reference:
DD14
Status:
Full Time
Hours:
40 hours/5 days per week including evenings and weekends
Pay:
£29000
Pay Type:
Salary
Interview Date:
TBD
Closing Date:
15/05/2026 12:00 am