The Role:
Are you friendly, empathetic and a great people person? Would you like to play a vital role in ensuring our owners and guests experience a great holiday in a stunning location?
We require a charismatic, proactive receptionist to be the welcoming face and voice of our beautiful and busy holiday park overlooking the Durdle Door world heritage site.
Our park has a range of privately owned holiday homes, hire fleet and pitches for touring vans and tents and is popular with a wide range of holiday makers and owners, all of whom share a love of this idyllic, unspoilt coastline and countryside.
This is a full time, permanent role, working 5 days/40 hours per week on a rota basis. Our reception opening hours are Monday to Sunday between 9am and 9pm, therefore, evening and weekend working will be required.
Due to the location of our business, applicants must have a full UK driving licence and their own transport, or the ability to reliably commute.
If this sounds like the role for you, apply now with your CV and covering letter to recruitment@lulworth.com and join us for the new season!
Key Responsibilities:
- Hosting and welcoming guests during check-in, offering tips for an enjoyable stay and for making the most of the local area.
- Being the first port of call for telephone enquiries, email enquiries and walk-in bookings.
- Getting out and about within the Park, carrying out daily checks of the touring area as well as property inspections.
- Ensuring continuity of guests’ positive experience of the Holiday Park from the time of their first enquiry to post-stay.
- Administration tasks such as filing.
- Liaising with and maintaining relationships with external contractors and suppliers.
- Handling payment transactions.
- Using and updating our booking program with detailed records.
Skills, Experience and Qualifications:
- Previous customer care experience.
- Strong people skills.
- Experience with problem solving and complaints handling.
- Excellent attention to detail.
- Proficiency in MS Word, Excel and Outlook.
- The ability to juggle workload efficiently and cheerfully and to remain calm under pressure.
- Good physical strength and stamina.
- Previous experience of a property management or booking system is desirable but not essential.
Benefits:
- 10% staff discount at all retail and hospitality outlets across the estate, plus free entry to Lulworth Castle for employees and their families.
- Salary of £12.71 per hour (plus 12.07% rolled up holiday pay = a total of £14.25 per hour).
- Free parking at our three beautiful sites, Lulworth Cove, Lulworth Castle and Durdle Door.
We reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.
Please add recruitment@lulworth.com to your list of safe senders to ensure that any correspondence from us does not go directly into your spam folder.
You will be asked to provide evidence of all the qualifications listed on your application form at interview.
Reference:
DD10
Status:
Full Time
Hours:
5 days/40 hours per week
Pay:
£12.71
Pay Type:
Hourly
Interview Date:
TBD
Closing Date:
10/04/2026 12:00 am